Lost Items at Prague Airport

If you have lost an item before departure or after arrival at Prague Airport, please contact the Lost and Found office to check if your item has been recovered.

Phone: +420 220 115 005 (Nonstop)

Directions: After arriving at Prague Airport, Terminal 2, follow the signs to the Left Luggage area in the Departure Hall. The Lost and Found office is located in the hall’s corner at the Oversize Baggage Counter.

Breaks are scheduled from 11:00 to 12:00 and from 19:00 to 20:00.

If you lose your ID, please contact the Czech Police at +420 220 114 444, as all found personal documents (passports, ID cards) are immediately handed over to the appropriate department of the Czech Police.

Items Lost On Board Or Undelivered Luggage

Items lost on board or undelivered luggage are handled exclusively by the carrier and its agent. To claim lost or forgotten property from flights, please contact the handling agent of your airline. The counters of all three handling companies are located in the baggage claim area in both Terminal 1 and Terminal 2.

• When you visit the claims desk for damaged or missing baggage, a report will be filled out with you. This report gives you a reference number and contact details so you can follow up.
• Usually, any missing baggage will be sent on the next available flight and delivered to the address you provide. The delivery method depends on your airline’s policies.
• If you need to make an additional claim, please contact your airline directly within 7 days of your arrival.

Baggage Claims Contacts:

Menzies Aviation Group (Czech)

• Terminal 1: +420 220 114 483

• Terminal 2: +420 220 113 472

• Email: [email protected]

Czech Airlines Handling

• Terminal 1: +420 220 11 42 83

• Terminal 2: +420 220 11 62 98

• Email: [email protected]

Czech GH

• Terminal 1: +420 220 114 483 / +420 220 113 629

• Terminal 2: +420 220 113 472

How to Claim Damaged Baggage at the Airport

• Take a Photo: Document the damage with clear photos.

• Report Immediately: Notify the Baggage Service Office or Baggage Handling Desk as soon as possible.

• Fill Out a Claim Form: Complete any required paperwork.

• Review Your Insurance: Check if your policy covers the damage.

• Follow Up: Stick to the airline’s claim process and wait for repair, replacement, or compensation.

Providing detailed information and evidence improves your chances of a successful claim.

How to Avoid Losing Your Luggage

• Arrive Early: Arriving early for check-in reduces stress and helps prevent forgetfulness.

• Choose Distinct Bags: Pick bright, unique luggage that stands out.

• Label Clearly: Use durable labels with your name, address, and phone number.

• Keep Essentials With You: Carry valuables and important items instead of checking them in.

These simple tips can help keep your belongings secure and easy to identify.