General Information

• Call Center: +420 220 111 888 (24/7). Information available 24 hours a day in Czech and English

• Address: Letiště s.p., K letišti 1019/6, 161 00 Praha, Czech Republic

• Contact Form: Available on the website

Airport Codes & Identifiers:

• IATA: PRG

• ICAO: LKPR

• SITA: PRGCZ7X, PRVCZ7X

• AFTN: LKPRYDYX

• Airport ID: 28244532

• Tax ID: CZ28244532

Passenger Assistance & FAQs

• Before you ask: Please check the Frequently Asked Questions (FAQ) on the airport website. (By submitting a question, you agree to the processing of your personal data.)

Terminal Information Desks

Terminal 1

• Arrival Hall: Closed

• Departure Hall: Open 24 hours (0:00 – 24:00)

• Transit Area: Closed

Terminal 2

• Departure Hall: 04:00 – 22:00

• Arrival Hall: 08:00 – 20:00

• Transit Area: 08:00 – 18:00

Parking & Transportation

• General Parking Inquiries:

  • Phone: +420 220 111 888

  • Email: [email protected]

  • Website: aeroparking.cz

• AeroParking Nonstop Assistance: +420 220 114 022

VIP Services & Lounges

• Club Continental VIP Service:

  • Phone: +420 220 114 490 or +420 724 888 914

  • Email: [email protected]

• FastTrack Lounge & Private Check-in (Terminal 2):

  • Phone: +420 220 115 909 or +420 220 115 908

  • Email: [email protected]

• Mastercard Lounge:

  • Phone: +420 220 114 583

  • Email: [email protected]

• Erste Premier Lounge:

  • Phone: +420 220 114 591

  • Email: [email protected]

• Security FastTrack:

  • Phone: 220 111 888

  • Email: [email protected]

Baggage and Lost & Found

• Czech Airlines Baggage Claim:

  • Phone: +420 239 007 595

  • Email: [email protected]

• Menzies Aviation Baggage Claim:

  • Phone: +420 220 114 483

  • Email: [email protected]

• Lost & Found Department (for onboard items):

  • Phone: +420 220 115 005

  • Email: [email protected]

  • Note: For lost baggage or other items, please contact your airline first.

• Luggage Storage Hours:

  • Hours: Monday – Sunday

    • 00:00–11:00, 12:00–19:00, 20:00–24:00

Emergency & Rescue Services

• First Aid:

  • Phone: +420 220 113 301 or +420 220 113 302

• Fire Department:

  • Phone: +420 220 113 333, +420 220 112 222, or +420 220 113 334

• Police:

  • Phone: +420 220 114 444, +420 220 114 301, or +420 220 114 385

• Airport Security:

  • Phone: +420 220 112 555 or +420 220 111 555

• Ambulance Service: +420 220 115 555

Handling Companies

• Czech Airlines Handling:

  • Commercial Department: +420 220 113 317

  • Email: [email protected]

  • Website: czechairlineshandling.com

• Menzies Aviation (Czech) / Czech GH:

  • Commercial Department: +420 220 114 888

  • Email: [email protected]

  • Website: menziesaviation.cz

Additional Services

• Passport Service & Immigration (Alien’s Registration Office):

  • Phone: +420 220 114 385

• Prague Airport Customs Office:

  • Phone: +420 220 114 690

  • AFTN: LKPRYMYC

• Passengers with Reduced Mobility:

  • Phone: +420 220 114 290

  • Email: [email protected]

  • Website: maidpro-service.cz

• Environmental Department (for written queries):

  • Address: K letišti 1019/6, 161 00 Praha 6

  • Email: [email protected]

Public Relations & Feedback

• Airport Public Relations Officer / Spokesperson:

  • Name: Eva Krejci

  • Phone: +420 220 115 522

  • Email: [email protected]

• Comments & Suggestions:

  • Email: [email protected]

Regulatory & Administrative Contacts

• State Civil Aviation Central Administration Body:

  • Entity: MD ČR – Odbor civilního letectví

  • Telex: 121096 DOMI C, 122547 DOMI C

  • AFTN: LKPRYAYX

Airport Authority

• Operator: Czech Airports Authority (a state enterprise)

• Largest Czech Carrier: Czech Airlines (CSA)